Highlight monitors and measures network and application performance in relation to one another, delivering value to both Managed Service Providers and their corporate customers.
The visual essence
Highlight’s unique heat tiles instantly show a clear, real-time status of both network and application services at all locations. More than just a simple traffic light or dashboard display, heat tiles are an intelligent time-based capability showing trends summarised as three key metrics:
Drill down into detail
For a technical deep dive, strip charts display a seven-day period of watches at a selected location so you can quickly see persistent issues and identify the root cause.
Select availability measurements to ensure SLA values are not decremented by misleading information. Highlight can tell the difference between a power failure and real outage, between simple loss of contact and a circuit failure.
Star customer folders or locations of interest for easy access from the network explorer tree.
Keep track of everything easily
A complete listing of device details primarily gathered from monitored devices. Pull reports on your device estate including data on software and licence versions.
All changes made in Highlight can be seen in the audit log. Filter and track down changes and identify the people behind them.
Be notified when there's a critical issue
Alerts trigger immediate emails to notify users of issues with network or application services. Customise thresholds, sensitivity settings and alert periods to suit your requirements.Show me alerts
Service assurance data on demand
Generate flexible reports instantly or schedule them to be delivered to your email inbox on the first day of every month. Designed for simplicity and speed, drawing on both raw and pre-summarised data, to minimise waiting time.Show me reports
With Highlight, we are able to differentiate our offer over competitors. And if a customer needs more bandwidth it is a clear-cut sales opportunity since they can see for themselves how much they are using and what extra is required.
Owen Hawkins - Head of Infrastructure, Blackstar Solutions
Wireless network monitoring
Delivers insight into how WiFi networks are performing to accurately meet the quality of experience demands for WiFi Access Points.
See traffic flowing in/out, utilisation, status, client count, congestion, signal problems, CPU load and more.
What does Highlight monitor?
Click the + icon to expand the sections below
Routers, Hosts/Servers, Switches, WiFi Access Points, Firewalls, WAN Accelerators
Network Traffic, Availability, Broadband, Bandwidth, Circuit errors, Discards and Queue delay, Round trip delay, Packet loss, Jitter, MOS, DNS response, HTTP load time, Applications, Server Memory, Server CPU, Disk Space, Router CPU, VLANs, VRFs, QoS Classes, EtherChannel elements, Website Availability
APCC, Aruba, Avaya, Broadcom, Checkpoint, Cisco, Digi Portserver, digiEnterprise, Draytek, Enterasys, Extreme, F5, Fortigate, Fraunhofer FOKUS, HP, H3C, Huawei, Juniper, Microsoft, MikroTik, Mitel, Netgear, NetScaler, NetSNMP, NetVanta, Nortel, OneAccess, Palo Alto, Quintum, Rapid City Communications, ReadyNas, Riverbed, RouterBoard, SAF Tenika, Samsung, Sonic, Stonesoft, VirtAccessm, VMWare, Watchguard, Zhone, ZyXEL
Any device that is SNMP MIB-2 compliant is supported in Highlight.
How does Highlight monitor?
Click the button that suits your environment to see how we collect data
Define business hours to supress alerts when out of work. Highlight uses business hours when displaying traffic trends and filtering report results.
Help & Support Centre
Comprehensive online Help & Support which includes how to videos and working examples of every feature in Highlight. Highlight support is available 24/7 to ensure your service stays running smoothly.
Going that bit extra
View performance data relevant to where you are located. Every resource in Highlight respects allocated time zones.
Highlight's cost isn't dependent on user count so you can add as many colleagues or customers as you need.