Managed Services

Highlight’s Managed Services extend our in-house expertise to deliver administrative and professional insights in synchronisation with the Highlight Cloud platform.

Let us take care of your professional services and administrative needs with the wealth of our technical and professional expertise.

Managed Services is available in four tiers:

  • Cloud
  • Engage
  • Managed
  • Managed+

Depending on the tier chosen, we deliver bespoke customer engagements, technical network assessments, service level management and much more.

Highlight UI screenshot
MS Cloud logo

Our proven cloud-based platform

Network monitoring, reporting and alerting designed for sales, service managers, operations managers to share a view of managed services, with their customers.

See real-time, accurate and impartial evidence on your WAN, LAN, WiFi and application performance from a single interface.

Download MS:Cloud PDF
Engage offering
MS Engage logo

Delivering Professional Services to tailor Highlight to your customers' requirements

Engage is an extension to our Cloud platform, giving you a one-off Professional Services engagement, with your customer, to deliver bespoke Highlight configurations and dashboards.

Centered around your customers’ needs, Highlight configures service views, performance testing and bespoke reporting, delivered to your account team, to get the best possible results in customer experience.

You only pay for the expertise to set up your customers, and then your service management team takes over.

Download MS:Engage PDF

More about Highlight’s Managed Services

Managed offering
MS Managed logo

Let us manage the admin so you can focus on what you do best

Managed delivers our Cloud platform in combination with expert administration so you can deliver excellent customer service backed by Highlight’s data.

We remove the administrative burden by provisioning adds, moves, changes and ensuring that features such as alerts and reports are enabled and working correctly.

You are then free to focus on customer service to improve performance, manage capacity and deliver value around your services.

Download MS:Managed PDF
Managed plus offering
MS Managed Plus logo

An all-inclusive service, geared to deliver excellence for your premium customer

Managed+ builds upon the Managed service, but now we bring the wealth of knowledge and experience of our technical account management team to you and your customers.

Highlight takes over the day-to-day management of IT estates and delivers professional consultancy.

We deliver advanced service reports and performance advice, resulting in significant improvements to your customers’ networks.

Download MS:Managed Plus PDF

Comparison chart

The services simplified

MS Cloud MS Engage MS Managed MS Managed Plus
Platform
Inventory
Optimise
Analyse & Insight
Our proven Highlight Cloud Service A one-off PS engagement for Cloud partners to deliver bespoke customer setup and service reporting Highlight as a Managed service All of Managed along with bespoke customer setup, advanced analytics and service reporting delivered to you or together with your customer

Find out how Highlight can help you

Create a truly unique customer experience.

Trial Highlight for free and see the difference.