Highlight’s Managed Services extend our in-house expertise to deliver administrative and professional insights in synchronisation with the Highlight Cloud platform.
Let us take care of your professional services and administrative needs with the wealth of our technical and professional expertise.
Managed Services is available in four tiers:
Depending on the tier chosen, we deliver bespoke customer engagements, technical network assessments, service level management and much more.
Our proven cloud-based platform
Network monitoring, reporting and alerting designed for sales, service managers, operations managers to share a view of managed services, with their customers.
See real-time, accurate and impartial evidence on your WAN, LAN, WiFi and application performance from a single interface.Download MS:Cloud PDF
Delivering Professional Services to tailor Highlight to your customers' requirements
Engage is an extension to our Cloud platform, giving you a one-off Professional Services engagement, with your customer, to deliver bespoke Highlight configurations and dashboards.
Centered around your customers’ needs, Highlight configures service views, performance testing and bespoke reporting, delivered to your account team, to get the best possible results in customer experience.
You only pay for the expertise to set up your customers, and then your service management team takes over.Download MS:Engage PDF
More about Highlight’s Managed Services
Let us manage the admin so you can focus on what you do best
Managed delivers our Cloud platform in combination with expert administration so you can deliver excellent customer service backed by Highlight’s data.
We remove the administrative burden by provisioning adds, moves, changes and ensuring that features such as alerts and reports are enabled and working correctly.
You are then free to focus on customer service to improve performance, manage capacity and deliver value around your services.Download MS:Managed PDF
An all-inclusive service, geared to deliver excellence for your premium customer
Managed+ builds upon the Managed service, but now we bring the wealth of knowledge and experience of our technical account management team to you and your customers.
Highlight takes over the day-to-day management of IT estates and delivers professional consultancy.
We deliver advanced service reports and performance advice, resulting in significant improvements to your customers’ networks.Download MS:Managed Plus PDF
The services simplified