Have we got news for you!
Daisy Wholesale builds visibility and control into its Ethernet product family
Published: 15 April 2015
Daisy Wholesale has integrated netEvidence’s Highlight cloud-based monitoring and reporting service into its Ethernet family of products to deliver a whole new level of intelligence and control across its Ethernet services. From April 2015, Daisy Wholesale will deliver Highlight to all existing reseller networks and as part of all future placements.
Oliver Green, Project Manager at Daisy Wholesale is managing the release of Highlight to the company’s 1200 reseller partners across the UK.
We wanted to add value and enhance our thriving Ethernet family of products. Highlight makes our services far more attractive with a whole new level of intelligence that wasn’t on offer before, says Oliver.
Resellers have a host of new opportunities with Highlight, he adds.
They can monitor the stability of services, line health and usage to foster better communications with their customers. They can also give customers access to the same online reports with opportunities to upsell the service with greater reporting features and functionality.
There are four levels of the Highlight service on offer that deliver increasing functionality and benefit to the reseller and the end user. The basic level is provided free of charge.
Highlight was chosen because it has an extremely simple portal. This means our resellers and their customers don’t have to be technical experts to understand what is happening with their service. Most importantly, our team and resellers have access to the same information via the portal which will deliver greater transparency and help improve communication and ongoing support.
Daisy Wholesale started working with netEvidence in August 2014.
netEvidence has been fantastic, adds Oliver.
They are very supportive, flexible and have been extremely accommodating with our training to ensure we fully understand the capabilities of the system and how it meets the needs of our business. It has been, and continues to be, a really good partnership.
- Highlight steps into cyber security sector with Reliance acsn
- Software Engineering: A Learning Curve that Never Straightens
- Shining a Literal Light on Software Builds
- APIs: Ready for Prime Time?
- V12 Telecom enhances customer service with Highlight
- Australian MSP Now IT Solutions selects Highlight to enhance its customer experience and service offering for its national network
- Don't fall into SLA hell
- Highlight: moving up the stack
- Work experience week with Anish and Jackie
- Moving from reactive to proactive service management
- Having difficulty taming broadband connections?
- Highlight tames unruly Broadband connections
- Anthony runs the London Marathon 2019!
- Is Shadow IT really the problem?
- Cloud & Fibre differentiates its services with Highlight
- Highlight launches suite of Managed Services in combination with its SaaS cloud network and application monitoring and reporting platform
- Service managers first in the firing line
- Avoiding the perfect storm
- Blackstar Solutions enhances customer retention with Highlight
- The advantages of bundled Managed Services