Have we got news for you!
netEvidence transforms and modernises its Highlight service
Published: 29 June 2015
netEvidence launches its newly updated Highlight cloud-based monitoring and reporting service. This latest release is a big step forward in terms clarity of design and better reflects the huge investment netEvidence has made in Highlight’s technical capabilities.
netEvidence has been updating the technology behind Highlight over the past three years to a service-orientated architecture. This more flexible and scalable architecture enables netEvidence to respond much faster to requests for support and new features. With a new fresh, contemporary look and feel, Highlight now delivers a more consistent user experience that will encourage increased use.
Richard Thomas, CEO of netEvidence says:
With this latest release, we’ve made Highlight even easier. Our customers always like the fact that Highlight is understandable and approachable and we’ve built on that strength. Highlight presents and relates the performance of critical networks and applications to the structure of a business using terms and topics that customers are familiar with.
And for partners, Highlight’s architecture is designed for agility and is more suited to the rapid deployment of new features. This means our partners can respond more quickly to their customers’ demands and generate new products and twists in technology to better support their markets.
Highlight can now take advantage of the latest developments in browser capabilities and how they present information to users. For example, Highlight remembers how a user chose to view Highlight when last opened so the presentation is the same on their next visit. The architecture also means that it can easily adapt the presentation of information for tablets and phones.
Summary of new features
Highlight’s User Interface has a fresh, modern look with new icons and graphics to encourage greater use and to deliver a satisfying experience. New colours are in use whilst keeping the classic Highlight cool to hot colours to indicate problems. And to make it easier for users, many settings are saved when the user exits and then logs in again.
Heat Tile Management
Real-time views of the customer’s technology, using Highlight’s simple and clear heat tiles, now have extended filtering and grouping options. Users can view only tiles with specific issues (Stability, Load, Health), or group tiles to de-clutter the display. This makes heat tiles customisable for each user.
Updated embedded contextual help files are linked to an up-to-date Help & Support Centre which features lots of new graphic content to enable users to answer questions and solve issues with greater ease.
Long-term reports can now incorporate a wider range of embedded graphics, including spot-style performance charts. Finding and analysing trends and performance issues becomes much easier.
Highlight is still far ahead of our competitors. Our philosophy over the past 15 years has been to sit between the services providers and their customers. Everyone else in the market started out as an enterprise tool within one company aimed at their technical people. This means Highlight offers a very different perspective to the engineers and their technology-focused tools.
The way Highlight presents information and the way it works means that it’s incredibly easy for service providers to plug-in and deploy to any number of new customers whilst maintaining the security of each. Highlight is designed so both partners and customers can use it. It improves the conversation between all parties by delivering visibility of what’s happening and by providing accurate information to talk about. The ability to have open conversations goes a long way to building trust and delivering longer lasting relationships – a primary aim for many of our partners.
- The power of SD-WAN
- Signalhorn selects Highlight for global customer portal
- Now is an excellent time to be an MSP
- SD-WAN refusing to fit neatly into a Service Provider's traditional way of doing business
- Highlight snaps up Bimal Modha to drive ambitious sales target
- Taming SD-WAN
- For service providers SD-WAN is a mixed blessing
- Without the network, nothing works
- Training and Innovation Days
- Onecom opens customer's eyes to network performance with Highlight
- Highlight steps into cyber security sector with Reliance acsn
- Software Engineering: A Learning Curve that Never Straightens
- Shining a Literal Light on Software Builds
- APIs: Ready for Prime Time?
- V12 Telecom enhances customer service with Highlight
- Australian MSP Now IT Solutions selects Highlight to enhance its customer experience and service offering for its national network
- Don't fall into SLA hell
- Highlight: moving up the stack
- Work experience week with Anish and Jackie
- Moving from reactive to proactive service management