Privacy Policy & Cookies

This privacy policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.


At Highlight, we are committed to safeguarding and preserving the privacy of our visitors. We do update this policy from time to time so please do review this policy regularly.

Information we collect

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic, generic location, device info and source information.

  • Information provided voluntarily by you. For example, when you fill out our contact forms or initiate live chat.

  • Information that you provide when you communicate with us by any means.

Use of cookies

Please see our cookies page for more information.

How we use your information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.

  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

  • To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding related goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

At Highlight, we try and prevent spam from reaching you as much as possible, therefore we try to keep any marketing communications to you as relevant as possible.

Storing your personal data

In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.

  • Where we are legally required by law to disclose your personal information.

  • To further fraud protection and reduce the risk of fraud.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Third party links

On occasion, we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to information

In accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

For information regarding GDPR and how this affects us, you as a user/visitor etc. can be found on our Help &Support Centre in the Terms & Conditions section. For enquiries, concerns and requests of information please email us at

Please do not hesitate to contact us regarding any matter relating to this privacy policy.


By accessing this website, you agree that this Cookie Policy will apply whenever you access this website on any device. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the website constitutes your agreement to all such changes.

What are cookies?

Cookies are small text files stored on your computer (or other devices such as mobiles or tablets) by your browser from websites that you visit. They're used for many things, such as allowing us to remember and distinguish you from other users. This helps us to provide you with a better user experience and improve our website by monitoring how people use it.

A cookie will typically store information about your visit to a website. Our cookie will never include or store any of your personal information like your name or email address. They do however enable us to recognise your visit, remember your preferences and understand how you interact with our website.

All cookies have an owner. The owner is the domain or website that places the cookies on your device. When you visit our website, cookies may be placed on your device by Highlight and potentially other domains or websites, which are known as third party cookies. Current cookies that uses are for analytics, communication and social media sharing purposes.

Cookie settings

You can delete cookies from your device by using your browser. However, please be aware that if you delete any cookies, settings previously made for our website will be lost and it may negatively impact your browsing experience.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

Our cookies

We store general information about your visit but we do not store your personal information.

The types of cookie that may be used during your visit to this website are:

Essential cookies

Some cookies are essential for the operation of our website. Without these cookies, the services that you are here for cannot be provided. These cookies don't gather any information about you that could be used for marketing or advertising purposes or remember where you've been on the internet.

Performance cookies

We utilise these cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our pages and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular.

These cookies typically expire at the end of your session (i.e. when you leave our website).

About third party cookies

We embed video and other content from websites such as YouTube or Vimeo. As a result, when you visit a page with embedded content you may be presented with cookies from these websites. Highlight does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.

On news and blog pages, we have placed ‘share’ buttons to enable users of the site to easily share articles with their friends and colleagues through several popular social networks. These sites may set a cookie when you are also logged in to their service. Highlight does not control the dissemination of these cookies and you should check the relevant third-party website for more information about these.

More information

The International Chamber of Commerce United Kingdom Cookie guide can be found on the ICC website. You can also find out everything about cookies at Cookies & You.

Any issues or concerns please feel free to contact us.